Shipping & Returns

Thank you for supporting Misc. Goods Co.

Please email info@misc-goods-co.com with any questions you have regarding your order.

Shipping

We ship from Louisville, KY in the USA and offer free shipping on Domestic orders $100+. We do ship internationally as well: shipping prices will vary for international orders and will likely include custom fees/import charges/duties that we are not responsible for. Please email info@misc-goods-co.com with any other questions regarding shipping.

All orders are shipped through USPS, UPS, DHL, and APC. Items will be shipped Monday - Friday within 1-4 business days after the order is placed. Please note that order volume increases during the holidays and during our winter and summer sale periods. Orders may take longer to fulfill around this time of year.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

International Shipping

We offer international shipping through APC or DHL with the choices of International Economy or International Express. Depending on the country and the selected carrier, it will take 1-4 weeks on average for your order to arrive.

Please note that you are responsible for any additional customs fees, taxes or charges upon delivery and these fees are not included at the time of checkout. Fees and taxes vary by region.

Order Confirmation & Status

Once your order has been packed and processed, you will receive a confirmation email with a tracking number. You can check the status of your order via the tracking number in the email.

If you need to modify or cancel your order, please email info@misc-goods-co.com within one hour of placing the order and include your order number in the subject line. After one hour, the order will be placed in the fulfillment line and no changes can be made.

Missing or Lost Packages

If a package is lost in transit, stolen, damaged or marked as delivered but not received, it is your responsibility to file a claim with the carrier seeking reimbursement. Have your tracking number, your order receipt and photos on hand as these will be essential in filing your claim.

We cannot be held responsible for any incorrect addresses entered at checkout. To modify your order, please email info@misc-goods-co.com within one hour of placing the order.

Returns & Refunds

Once your order is placed, we cannot make product changes. We do not offer exchanges for selecting the wrong scent.

For sanitary reasons, certain items cannot be returned or exchanged (see bullet points below). We only accept returns if products show no sign of use, opening, or tampering. We reserve the right to deny returns or exchanges if any item appears opened, used, or altered in any way. We do not accept international returns.

If you’re unhappy for any reason with one of our eligible products, please contact info@misc-goods-co.com and we’ll do our best to help. You are responsible for shipping costs associated with returns.

The following cannot be returned or exchanged:

Eau De Cologne
Room + linen sprays
Solid colognes
Samples or discovery sets
Candles
Deodorants
Soaps
Hand + body products
Bundles or limited edition products
Used fragrances
E-Gift cards
Items purchased “On Sale” or at a discounted rate (“Final Sale”)
Items purchased at pop-up or in-person events

If you’re ready to return your eligible item, please ship it to:
Misc. Goods Co.
1133 S Shelby St
Louisville, KY 40203

Once your return is received and approved, we’ll issue your refund within 1–2 business days. Original shipping costs are non-refundable.

Exchanges

If you received the incorrect product of one of our items or need a different size, color, etc, we’d be happy to process an exchange for you within 30 days of delivery as long as the item has NOT been used, opened, or tampered with. Please email info@misc-goods-co.com to process your exchange.

Because of the nature of our fragrance products, we cannot accept exchanges with used fragrances.

Return Shipping

After contacting us about a return at info@misc-goods-co.com, you should mail your return/exchange to: Misc. Goods Co., 1133 S Shelby StLouisville, KY 40203